2. Can I visit your workshop?
I love to have visitors in the workshop, but please arrange an appointment beforehand, so I can make time for you and have the kettle boiled!
3. Are your boxes guaranteed?
If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving your order for exchange or refund. To be eligible for return, items must be in their original condition and packaging with any enclosed documentation. Please inform me of your intention to return items via email.
When returning an item, please ensure that you package it securely and return via a tracked postal service. Returns are at the customers own risk and postage is at the expense of the customer.
Any Box that has been specially commissioned, customised or personalised cannot be returned. Refunds will be made using the same method as the original payment within 30 days.
4. Where do you source your timbers from?
The wood is sourced in the main, from locally grown hardwoods like Oak, Ash, Elm, and Beech. Some exotic timbers are used for the ring boxes and inlays, I insist on responsible renewable sources for these timbers.
5. How to commission a unique piece?
Commissioning a bespoke handmade box is a very personal, enjoyable and rewarding experience in which the client takes an active role at all stages of the journey from workshop to your home.
The initial consultation will take place to establish your exact functional requirements, particular features and dimensions for the piece. At this stage if you have particular likes or dislikes they can be discussed and highlighted. Wood samples and different finishes can also be perused.
The design is the collation of all your preferences and requirements, resulting in a piece that is unique to you. As the design evolves, sketches will be provided and a calculation of the likely cost. It will fulfil your practical needs. More importantly,a personal piece will be created that you enjoy using, looking at, and just being near. You will understand what is special about its construction.
Once a final design, price and time scale is agreed, I ask for a deposit, normally 50% of the overall price, the production can be booked into the work schedule. The remaining balance will be paid on delivery/collection. For larger projects a staged payment schedule can be negotiated.
6. What is the cost of a bespoke box?
Understandably a very frequent question. The price of a bespoke box can vary enormously and is determined as with any other service – a combination of my labour time, material costs and overheads.
I make a range of boxes starting at £60 for small ring boxes, larger boxes can be from £250 – £1000 depending on size, compartments, linings including leather, velvet, tartans, and harris tweed.
Boxes can also be personalised by engraving either directly into the wood or onto a wooden or metal panel which is then set into the wood.
7. Care for your handmade box.
Each box is lovingly handmade and finished with 3 coats of 100% pure Tung oil and then clear beeswax polish. l recommend only ‘dry dusting’ the box when required. Please do not to use any spray type or abrasive cleaners on the wood or interior linings. Please ask me for advice if you are unsure. Specific care instructions are sent out with each box.
Wood is a beautiful and natural product and as such will take time to settle in its new home. Please do not place the box near any sources of direct heat or moisture. Given the nature of today’s centrally heated houses, some movement in the timber may/will occur. This is perfectly normal and an indication that you own a 100% natural product.